Wear Your Story
Every Vellièri piece is designed with simplicity, elegance, and attention to detail. Made to be worn for years, it becomes a natural part of your story, growing more meaningful with every moment.
FAQs
What should I do if my item arrives damaged or defective?
If your Vellièri piece arrives damaged or with a manufacturing defect, please contact our support team within 7 days of delivery.
Email: hello@vellieri.com
To help us resolve your request as quickly as possible, please include:
- Your order number
- Photos or videos clearly showing the issue
- A brief description of the problem
Once your request has been reviewed, we'll gladly arrange a replacement, refund, or another appropriate solution, depending on your case.
What if I entered the wrong shipping address?
If you entered an incorrect shipping address, please contact our support team as soon as possible.
Email: hello@vellieri.com
If your order has not yet been shipped, we'll do our best to update the shipping address before dispatch.
Once your order has been shipped, we are unable to guarantee that the shipping address can be changed.
When will I receive my order?
All Vellièri orders are carefully processed within 1–3 business days.
After your order has been processed, delivery typically takes 5–9 business days, depending on your location.
Estimated delivery time = Processing time + Shipping time
As soon as your order is shipped, you'll receive a tracking number by email so you can follow its journey every step of the way.
What is Vellièri’s return policy?
You may request a return within 30 days of receiving your order.
To be eligible for a return, the jewelry must be unused, in perfect condition, and preferably in its original packaging.
To start a return request, please contact us at:
Our team will be happy to assist you throughout the entire process.
Do you ship worldwide?
Yes. We ship to 65+ countries worldwide.
For a limited time, we are offering free shipping on all orders.
No discount code is needed — free shipping is automatically applied at checkout.
Can I cancel my order?
Orders can only be cancelled before they are processed and shipped.
If you need to cancel your order, please contact us as soon as possible at:
Our team will do its best to assist you with your request.
Can I track my order?
Yes. Once your order has been processed and shipped, you will receive a tracking number by email.
You can use this tracking number to follow your order’s journey until it arrives.
Need more help?
We’re here to assist you.
If you have any questions, please contact us at:
Or reach out to us through our contact form.